Introduction
At Gadgets By Hub , we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and obligations.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Period: You have [number] days from the date you received the item to initiate a return. If [number] days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Non-Returnable Items: Certain items are exempt from being returned, such as perishable goods, custom products, and items marked as final sale.
- Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Process for Returns
- Request a Return: To initiate a return, please contact our customer service at [your contact email] with your order number and reason for the return. Our team will provide you with instructions on how to proceed.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Return Address: You will be given the address to send your returned item once your return request has been approved.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refunds will be processed within [number] business days. Depending on your payment method and financial institution, it may take additional time for the refund to appear in your account.
- Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than [number] days after delivery.
Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact email] with details of the issue.
- Process for Exchanges: To exchange an item, follow the same steps as for initiating a return. Once approved, you will receive instructions on how to send the item back for an exchange.